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Troubleshooting the AI Chat Agent

When a result is incomplete, inaccurate, or inconsistent, first check the assignment, selected context, and capabilities available to the Chat Agent.

The result does not use the right sources​

  • Check the selected context. Make sure the relevant files, folders, meetings, or connections are available to the conversation.
  • Keep the context focused. Remove unrelated sources that could distract from the assignment.
  • State which sources to use. Tell the Chat Agent whether it should rely only on selected documents, use public sources, or combine both.
  • Choose the appropriate search option. Use Files Search for selected knowledge and Web Search for public or current information.

The result is incomplete or inaccurate​

  • Make the request specific. Include the expected outcome, scope, audience, and important constraints.
  • Ask for source-backed findings. Request citations or supporting excerpts when the result needs to be verified.
  • Explain what to do when information is missing. For example: "List missing information and do not infer values that are not available."
  • Start a new conversation when the assignment changes. This keeps the context focused on the current task.
  • Review critical information. Check important figures, claims, conclusions, and decisions against their sources.

The output format is inconsistent​

  • Describe the format. Ask for a table, memo, checklist, executive summary, or another clear structure.
  • Name the required sections or columns. List them in the order you expect.
  • Provide an example. A sample output can help the Chat Agent follow your preferred style.
  • Save repeated requirements. Add the format to a Chat Agent or skill when you use it regularly.

A tool or connection is not available​

  • Confirm that the capability is available in your workspace.
  • Check that the relevant connection is active and approved for your account.
  • Make sure the capability is selected before sending the request.
  • Ask your workspace administrator when access depends on your role or organization settings.

The assignment should use a Grid Agent​

A Chat Agent is designed for one focused task and one review-ready answer. Consider an AI Grid Agent when the work has predictable steps, many inputs, or outputs that need to be reviewed throughout the workflow.

For more guidance, read Writing effective prompts and Reducing hallucinations in AI outputs.

Next: Introduction to AI Grid Agents →